Science And Spoken Emotions – A Brilliant Dialectic
It is important to be aware that perpetrators of vocal aggression may not realize that their use of intonation, voice-volume, and word-speed are inappropriate. Therefore, organizations need to consider the interventions they may utilize to address excessive vocal aggression in the workplace. Although a variety of approaches are currently used, ranging from ignoring the issue to terminating the employee (Mirza, March, 2012), most of these interventions fail to correct the central issue.
Mirza, B. (2012, March). Bullying, violence continue in the workplace, survey finds. SHRM. Retrieved from
a psychological contract, which refers to the set of unwritten expectations concerning the relationship between employees and between an employee and an employer (Galanaki & Papalexandris, 2013, p. 3). The nature of the psychological contract in the employment relationship influences whether a particular verbal exchange is considered vocal aggression.
Galanaki, E., & Papalexandris, N. (2013). Measuring workplace bullying in organisations. International Journal of Human Resource Management, 24(11), 2107-2130. doi:10.1080/09585192.2012.725084